Privacy Policy

 Last updated: September 2026

Hamilton Building and Joinery Services respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us about a project or work with us.

Hamilton Building and Joinery Services Ltd., trading as Hamilton Building and Joinery Services, is responsible for the personal information described in this policy.

Our address is 6 Burn Lane, Hexham, Northumberland. If you have a question about your information, please email enquiries@hamiltonbuilding.co.uk or call 07950 408 710.

If you contact us by website form, email, phone or WhatsApp, we may collect your name, contact details, project address or location, details of the work you are considering, and any drawings, photographs or other files you choose to send us. We may also keep a record of our conversations and correspondence.

If we work together, we may collect further information needed to prepare a proposal, manage the project, carry out the work, issue invoices and keep business records.

Our website may also collect technical information through cookies and similar technologies, as explained below.

We use information about your proposed project to respond to your enquiry, decide whether the work is suitable for us, arrange discussions or site visits, and prepare a proposal where appropriate. Our lawful basis is normally taking steps at your request before entering into a contract.

If you become a client, we use your information to carry out our contract with you. We also keep information where necessary to meet legal obligations, including accounting and tax requirements.

We may use the contact details of architects, consultants, suppliers, subcontractors and other people involved in a project to communicate and coordinate the work. Our lawful basis is our legitimate interest in running our business and delivering projects effectively.

We do not add people who contact us through the website to a mailing list.

Our team can access information where needed for their work. We may share relevant project information with subcontractors, suppliers, architects, consultants and other professionals involved in delivering a project. We share only what is needed for the relevant purpose.

We use service providers to run our website, email, file storage and business systems. These include our website provider, GoDaddy, and Microsoft 365 for email and documents. We may also share information where required by law or with professional advisers such as our accountant or solicitor.

We keep personal information only for as long as we need it for the purpose for which it was collected.

We normally delete enquiries and proposals that do not become projects 12 months after our last meaningful contact. We keep essential records of completed projects for up to 15 years after completion where they may be needed to answer questions about the work or deal with a claim. We keep accounting and tax records for at least six years from the end of the relevant accounting period, or longer where required by law or an ongoing enquiry.

If there is an active complaint, dispute or legal claim, we may need to keep relevant records for longer. We review what we hold and delete or securely dispose of information when it is no longer needed.

Our website uses cookies and similar technologies to help it work, protect our contact form from spam, and understand how visitors use the site.

We use Google Analytics to see information such as which pages are visited and how people interact with the website. Our contact form uses Google reCAPTCHA to help prevent spam. Our website provider, GoDaddy, also provides the website and cookie-preference tools.

You can accept or decline optional tracking using the cookie banner when you visit the website. You can also control cookies through your browser settings. If you follow links from our website to other services, those services may use their own cookies and privacy policies.

Depending on the circumstances, you may have the right to ask for a copy of your personal information, have inaccurate information corrected, ask us to delete or restrict its use, object to certain uses, or receive information in a portable format. Where we rely on your consent, you can withdraw it at any time.

To make a request or raise a concern, contact us at enquiries@hamiltonbuilding.co.uk. If you are unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk.

We may update this policy if the way we use information changes. The date at the top shows when it was last updated.